Kissimmee Otelleri

"We stayed in a Deluxe room, and the king-size bed was comfortable. However, I called several times to have the sofa bed set up, and in the end, they just left the sheets in the room and left. After repeated calls, someone came, who spoke no English, simply unpacked the bed and left! This is terrible customer service. They expected me to make the bed. This is not how you treat customers. Most importantly, please have someone from the hotel try sleeping on the sofa bed one day! It's incredibly uncomfortable, it makes a constant squeaking noise, and we couldn't sleep at all. It's better to just not use a bed like that at all! I am really disappointed this stay!"