At Splash Universe in Dundee, Michigan, a customer expressed deep dissatisfaction with the overall experience, particularly regarding the steep $50 per person fee for the waterpark. Despite not participating in the waterpark activities themselves, the customer was forced to pay this hefty fee simply to supervise their children. This fee, paired with the lack of flexibility in pricing, created a sense of frustration. The customer noted that the facilities, while large, were poorly maintained, with several areas appearing outdated and in need of repairs. Adding to the disappointment, the staff was reported to be unprofessional and indifferent, treating guests with a lack of courtesy and showing little effort in addressing concerns. The entire experience felt disorganized, with long waits and unclear communication, making the visit even more aggravating for families hoping to enjoy a relaxing day.
