The hotel has a great location near a park, the centre and close to attractions. The room was nice and tidy with a nice balcony. A fridge with a bottle of water and coffee/tea was nice.
Communication was fine via WhatsApp, that translates language. You need to send your personal data (tourist tax) before even meeting a person, which is strange.
A big downside of this place is breakfast. I have been in 5 different hotels in Palermo and have never experienced to be given a ticket for breakfast at a local cafe. When we came (8 o’clock in the morning) we couldn’t even order the food on the list (a staff member said it would take 1-2 hours before it wa ready). We are not picky eaters, but the only thing we could have, that wasn’t sweet cake, was toasts. Huge thumbs down.
Other than that it was an ok hotel. But I would most likely chose another place next time.