6/10 İyi
30 Mart 2025
Balcony False Hopes
I did not get a room with a balcony like i paid for and was advertised when i booked on line. Not sure if this is Hotel.com fault or the Motel. I was told that the rooms do not opem till April and there was no water in the rooms with balcony. Also as wonderful and pleasant the front desk was she did not look and realized that my reservation had a balcony when i was checking in. I hadto go back down sttairs after bring all our belongings to the room we were given and let front desk know there was no balcony. As a smoker that was an important feature of the stay for me and my family. I had to walk down the stairs in the cold to smoke, No bueno! We did get a roon of the ocean view. Communication guys!


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