Treebo Trend Sea Side

The hotel cancelled our booking without notice, then there was reception.... well what only be described as beyond rude! Spent nearly two hours with Hotels.com (who were amazing) trying to sort it over Facebook and phone and Treebo Head Office trying to sort it. Reception staff were dismissive, talked over us, refused to acknowledge our booking was still showing as active to the point of refusing to look at ‘active bookings’ then proceeded to talk amoungst themselves laughing ‘this is india, their booking is cancelled’ they ignored Hotels.coms calls and picked and hung up some, Hotels.com asked me to tell them to take their call, ridiculous and unbelievable. When asked direct questions they ignored us, at one point I had to ask others in the room if I was visible, everyone around was shocked by the whole experience and there’s ongoing communication regarding complaint. After the 2 hours, they actually found a room in a ‘fully booked’ hotel which leads on to other issues- The hotel itself was rather dirty and there was a lot of noise from staff talking/shouting in corridors making it difficult to sleep. Never again.

AC was not working that well in the room, but it had a fan and nights were cool enough to have the windows open. It is not a big and fancy hotel on the beach, but it is VERY nearby and much quieter. I was very comfortable, felt safe, and would stay again to save money for eating out and travelling around. Good water pressure, hot water was always available, and the toilet was never a worry, what more can you ask for?!

The hotel is old and tired but it’s worth what you pay, good location, I normally stay in the Sun N Sand across the car park but thought I try this hotel this time because it was quarter of the price. We still went across the car park to Sun n Sand for drinks and dinner and it was worth staying here across the car park, what we saved in room charges we had a good time spending it in Sun N Sand.

Great

Great service Full staff was like a Family Total cooperation from all God Bless all