overall stay was dissapointing regarding the expectations I had while watching the hotel's profile.
I got my room about an hour after arrival (it was early check-in), but the romm contained NO TABLE to eat on or work on. The room was VERY dirty, and they did not supply the TA morning breakfast (it was under COVID restriction, so the guests need to eat it the room by early TA reservation from the hotel's restaorant. Since ther was no regular table in the room, you needed to eat sitting on the floor, as if you're in Japan...).
The next day, after being very angry, they swiched my room to much better clean one, and organaized a plate of fruits, and allowed me to use the safe box without additional costs.
later I asked for late check-out and was agreed, but then, a day before suddenly the whole hote was "fully booked" and I had to leave the room and to prepare my self after a day of ski in the showers of the spa, which were also dissapoiting.
The Gym is ultra-old fashion, and the food at dinner was so bad I skipped it and went to eat out side. If you reserve a room here, do not waste on HB, do only B&B.
So to summerize: the staff is nice and willing to assist, but the place itself and my overall experience were not so good, and probably skip this place next time should I return to Bansko.