While the location is very convenient, the hotel is not great. We arrived late, and got to our room right before the office closed. We were tired from travel so went to bed. When we woke, we realized the room was pretty dingy with weird stains on the walls & chairs. Parts of the wall were crumbling & the door didn’t close properly. We had a day trip booked so while the room wasn’t desirable, we weren’t going to be in it long so we headed out. We went to the office to let them know it wasn’t great, but no one was there. When we returned at 7 pm, our room still hadn’t been made up. I went to the front desk to get some new towels (2 is what they give you), and as we freshening up for dinner, housekeeping showed up so we had to decline as we were showering. That night we it appeared someone had filled all the other ashtrays into the one on our back porch and left it there. It rained and they were everywhere making the outdoor space unusable. On the third day the mess was still there and our room had still not been tended to. We tried to pop in to the front desk upon our check out to complain about the conditions, but no one was in the office again. I find all of this unacceptable for a hotel that cost $820 for three days. I’ve been in cleaner & nicer motels.
Hotels.com reached out to the property, but they declined compensation as we “didn’t bring it to their attention.” We tried to visit the front desk multiple times, but it was closed including 8:15 am (hours say 8 am-9 pm).