2/10 Kötü
5 Mayıs 2025
Staff were great, the bed and A/C was not
Being an Honors member, I can easily say this was one of the worst experiences I've had at a Hilton. The only bright spot was that the staff were very nice and helpful, as much as they could be. First issue was the top fitted sheet. It was worn so badly that it felt like sandpaper. The housekeeper very nicely replaced the sheet, but once I laid down on the mattress you could tell it was well past it's usable life and should have been replaced a long time ago. There was a depression that made me feel like I was in a hammock.
The next issue was the A/C unit. It was set for 70 but never got below 75. They tried to troubleshoot it and suggested I turn it off/on, but that didnt work. The staff tried to get us into a different room, but they were booked and nothing available with a king.
I would give the staff 5 stars for their efforts and Hilton a 0 star for not updating this hotel. Its a shame, as you might expect a lot more from them.
Jeff
Jeff, 1 gecelik seyahat
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