Let's make one thing very clear - this is NOT a four star hotel!
Don't get me wrong, there are some good aspects of this hotel; the food was mostly fine, the room clean, the water park (other than closing earlier than advertised and regularly closing slides) was fun for kids.
However...
We paid £880 for three nights all-inclusive, and upon arriving, we were very underwhelmed by the dated and uninspiring decor. Whilst small, the room was clean and had a partial sea view.
But the restaurant and bar were so tired and depressing. 1 restaurant and 1 bar to cater for hundreds of guests with many families spilling over into the lobby. No entertainment at all that night (leading to bored kids kicking around pool inflatables at 10pm!), none for adults throughout our stay. Lights on the stairwell didn't work after a certain point at night, which resulted in my children both tripping up on their way to our room. No bottles of water on an all-inclusive package! Also, yes it's just half an hour, but between 6 and 6:30pm, ideal time for pre-dinner drinks in the sun, there was nowhere open!
Visited reception next morning to raise these issues with the manager. Told he wasn't available but to leave details. No effort made to contact me - went back following lunchtime to see manager on the desk. No apology for not contacting me, no attempt to apologise for anything that had happened. Just told 'maybe this hotel is not for you'.
I think that was the only bit he got right. AVOID.