2/10 Kötü
2 Aralık 2024
An Unacceptable Standard of Service
This was the worst hotel experience of my life. Under no circumstances would I recommend staying at this hotel. I checked in on Saturday and was informed that the Wi-Fi wasn’t working and they were trying to fix it. It soon became clear that they couldn’t resolve the issue. On Sunday I asked to cancel my remaining reservation and move to another hotel. Hotels.com tried to assist, but the staff said they needed the manager’s approval. Hours later, they said they couldn’t reach the manager and provided me with an email address, explaining that I had to try contacting her. Later, I realized they were reading the emails in front of me, which the manager was clearly not checking. This was blatant mockery. Hotels.com also tried to contact them, but they ignored calls and emails. As the discussion turned unfriendly, I left the hotel and returned late at night only to sleep. On Monday I was told the manager would arrive around 2 PM. When I returned, a young woman was sitting nearby. I asked the receptionist if the manager was present, and they said she hadn’t arrived yet. After waiting for about an hour and a half, the young woman, who turned out to be the manager, approached me in a very unprofessional manner, saying, “I heard you have a complaint; you can talk to me now.” I was shocked to realize I had been lied to and asked why. She admitted it was her instruction! This was one of the most unprofessional behaviors I’ve ever encountered. This hotel clearly lacks basic customer care
Cihan
Cihan, 2 gecelik seyahat
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