Verified review
2/10 Poor
Connor
Jul 26, 2026
Arrived at this hotel and was informed that they overbooked their rooms and we were offered a room downgrade? This is the first time this has ever happened in years of travelling. Normally a hotel will offer you an upgrade if they make a mistake
Thankfully Expedia provided me with a free of charge upgrade to another nearby hotel (Havana Club Resort)
Very unprofessional experience. I’ve never had a hotel make their problem my problem before. Now they have no business and a fresh 1 star review. Very confusing approach to running a business
During my brief visit I noticed lots of broken tiles in their pool and later read reviews that some swimmers were seriously cut due to the poorly maintained property.
Avoid! Spend your hard earned money elsewhere


















