The staff of male constantly told me he is not working when that day was Saturday the Shabbat stated, but before that Shabbat started, a woman staff did not give the key that can open the front door, she also didn’t give me the door code to open the door. Nor even tell me the coffee was available. Shabbat is not something that couldn’t simply answer question by one few words if you operate a hostel business for public to use it in Shabbat time. At least the person of male should not be in business if he would declare he is the person would keep observation as Shabbat request. The problem is you can keep to observe the rules of Shabbat, then you should ask the management to arrange others to cover, or you make note your hotel in Shabbat with no service for guests. You could not take guests with money while no service for services.