I arrived at 9 PM for a 2 night stay with a guaranteed reservation. All looked fine at checking in, I had a good sleep and I had to leave next day early at 7h30, so I was is too early for breakfast (only starts at this time). In the evening I came back after very intensive day for my second night, I found my luggage taken out of room !
Reason : 'My credit card was not valid?'
First of all : why my credit card was accepted during reservation, given as guarantee, and later on refused? No clear answer.
Furthermore they requested me to pay that first night... I only had my so called refused credit card. but when coming down to payment it worked well... I asked if I can get back in my room, they said : no, already taken by some body else.
But surprisingly they already had a solution : they reserved apartment on other side of street.
As I had no choice, language issues, I was tired, I accepted : horror...they put me in a very cheap apartment, no breakfast or internet, value might be not even half price but they forced me to pay in cash before I could get in apartment same amount as in hotel, bye bye money...
So, sorry, never again, I was not handled correctly, never seen this before. I think they overbooked hotel otherwise this is a very strange way to treat the customer.
