Indeed, one of the most luxurious places we have ever visited, praise to Allah Al Malik who has created the amazing nature and the land where your hotel is located. The staff is hospitable and helpful, and the facilities are great.
Nevertheless, to stay on top means you need to maintain the good work and improve the weak points. Here are some according to our experience:
1. Please do more efforts to create sandy beach without litters lying around and the rocks on the beach. Create more tracks or paths for those who have washed themselves from the sand. (Sandy beach equals money, so the more efforts you do will definitely be paid off)
2. Improve your house keeping. We asked for extra bed/baby crib for our baby; which is included in our room rate, since the first night until the third night, the extra bed never came. Also, when we asked for plates and utensils to eat since we ordered deliveries, the plates and utensils never came.
Anyhow, jazakumullah khayeran for all the service. Surely, we'd like to come back in the future, Rixos has become a name we look forward to in our vacation.