2/10 Kötü
11 Aralık 2024
Terrible!
It would be more accurate not to call it a hotel. First of all, the elevator was broken, it worked on the 3rd try. After we got to the room, there were cockroaches(bugs) on the door and we could not enter the room. There were limited rooms because the hotel was under renovation. They gave us another room and we did not see bugs in our second room on the first day. In the hotel where we bought breakfast included, they gave biscuits and fruit juice in the package, which is a complete money trap. We couldn't take a shower, the hot water comes after about 30 minutes of running water. On the 2nd day, when we saw cockroaches(bugs) in our new room, we could never sleep. We decided to check out of the hotel before our plan and the staff at the reception saw the bugs in the room and agreed with us. Before checking out, I requested a refund of the money I paid to both hotels.com and the staff at the hotel. It took 1 week, and since the hotel did not accept the refund, hotel.com sent an e-mail that there was nothing to do. It's a total disgrace! I am adding photo.
Ercin
Ercin, 3 gecelik seyahat
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