This place took me by surprise, as I had no idea it was so grand when I booked it through Hotels.com. Marble everywhere, huge hallways, three restaurants: - upscale French; casual Italian (delicious lasagna); and a bistro where breakfast is served. There’s also a cozy pub and an outdoor lounge on the roof-top, pool deck, where the chefs pick herbs from the gardens. The customer service throughout the hotel was excellent. I was upgraded to a king room with a balcony offering a lovely view over The Nile to the West Bank - including Hatshepsut’s Mortuary Temple - and I watched the sun go down over the pharaoh’s tombs. The room was spacious and well fitted out: the bed comfortable and the shower hot and strong. I ordered the American breakfast one morning and the most amazing amount of food arrived for the meagre sum of EGP250! Customer Service Manager, Esraa (formerly of the famous Winter Palace Hotel), is an Egyptian goddess who can and does make anything happen: like my very late checkout 🙏. I was instantly addicted to the welcome drink (a secret recipe) and she ensured that my cravings were sated! I had a luxurious three night stay and would happily return.