10/10 Exceptional
clean and staff are nice
tianyong
tianyong, 1-night trip
Palazzo Caracciolo Naples
Luxury hotel with indoor pool, near Via Toledo
Choose dates to view prices
In the heart of Naples, Palazzo Caracciolo Naples offers an elegant retreat. Savor a meal at the on-site restaurant, unwind in the steam room or explore the garden and indoor pool. With helpful staff, concierge services and multilingual support, this hotel is perfect for those looking to experience all that Naples has to offer.
8.6
Excellent
Popular amenities
- Pool
- Airport transfer
- Pet friendly
- Parking available
- Free WiFi
Main amenities (12)
- Daily housekeeping
- Restaurant and bar/lounge
- Indoor pool
- Breakfast available
- Fitness center
- Steam room
- Valet parking
- 24-hour room service
- Coffee shop/cafe
- 24-hour business center
- Conference center
- 8 meeting rooms
Feel at home (6)
- Children stay free
- Connecting/adjoining rooms available
- Private bathroom
- Premium TV channels
- Garden
- Terrace
$199 nightly
$233 total
Apr 12 - Apr 13
Total with taxes and fees
Why we love this property
Luxury historic oasis
The garden adds peaceful charm to this luxury hotel in the city center. Guests can unwind in a historical district within easy reach of urban attractions.
Flavorful feasts for all
From buffet breakfast to restaurant dining, this hotel caters to every palate. The cafe and bar complement vegan and vegetarian options throughout the day.
Premium sleep essentials
Wrapped in soft bathrobes, guests drift off on premium bedding with pillows of their choice. Late-night cravings meet 24-hour room service and minibar treats.
Room options
Check availability for these dates
Showing 19 of 19 rooms
Deluxe Room, 1 King Bed
9.6Exceptional
4 reviews
- 226 sq ft
- Sleeps 2
- 1 King Bed
Deluxe Room, 1 King Bed with Sofa bed
- 258 sq ft
- Sleeps 3
- 1 King Bed and 1 Double Sofa Bed
Junior Suite, 1 King Bed
- 377 sq ft
- Sleeps 3
- 1 King Bed
Junior Suite, 1 King Bed (Duplex)
10.0Exceptional
1 review
- 431 sq ft
- Sleeps 3
- 1 King Bed
Junior Suite, 1 King Bed (Nobili)
- 452 sq ft
- Sleeps 4
- 1 King Bed
Room, 1 Queen Bed
7.4Good
3 reviews
- 183 sq ft
- Sleeps 2
- 1 Queen Bed
Deluxe Room, 1 Queen Bed
- 226 sq ft
- Sleeps 2
- 1 Queen Bed
Junior Suite, 1 Queen Bed
- 431 sq ft
- Sleeps 3
- 1 Queen Bed
Room, 1 Queen Bed, Terrace
- 205 sq ft
- Sleeps 2
- 1 Queen Bed
Family Room, 1 Queen Bed
- 323 sq ft
- Sleeps 3
- 1 Queen Bed
Room, 2 Twin Beds
10.0Exceptional
2 reviews
- 183 sq ft
- Sleeps 2
- 2 Twin Beds
Deluxe Room, Multiple Beds
8.0Very good
5 reviews
- 258 sq ft
- Sleeps 3
- 2 Twin Beds and 1 Double Sofa Bed
Junior Suite, 2 Twin Beds (Duplex)
- 431 sq ft
- Sleeps 3
- 2 Twin Beds
Junior Suite, 2 Twin Beds (Scaramanzia)
- 667 sq ft
- Sleeps 4
- 2 Twin Beds
Room, 2 Twin Beds, Terrace
10.0Exceptional
1 review
- 205 sq ft
- Sleeps 2
- 2 Twin Beds
Junior Suite, 1 Queen Bed
- Sleeps 3
- 1 Queen Bed
Suite, 1 Bedroom
- Sleeps 4
- 1 Queen Bed
Superior Room, 1 Queen Bed
- Sleeps 2
- 1 Queen Bed
Superior Room, 2 Twin Beds
- Sleeps 2
- 2 Twin Beds
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About the neighborhood
Via Carbonara 112, Naples, NA, 80139
What's nearby
- Spaccanapoli - 7 min walk - 0.6 km
- Naples Cathedral - 7 min walk - 0.6 km
- Piazza Giuseppe Garibaldi - 8 min walk - 0.7 km
- Naples Underground - 8 min walk - 0.7 km
- Naples National Archaeological Museum - 12 min walk - 1.0 km
Getting around
- Naples Intl. Airport (NAP) - 56 min drive
- Naples (INP-Naples Central Rail Station) - 13 min walk
- Naples Central Station - 13 min walk
- Montesanto Station - 24 min walk
- Piazza Cavour Station - 7 min walk
- Principe Umberto Tram Stop - 9 min walk
- Garibaldi Tram Stop - 10 min walk
- Airport shuttle (surcharge)
- Train station drop-off (surcharge)
- Train station pick-up (surcharge)
- Ferry terminal shuttle (surcharge)
- Cruise terminal shuttle (surcharge)
Restaurants
- Bar Schlemmer - 5 min walk
- Lombardi 1892 - 6 min walk
- Pasticceria Capriccio - 2 min walk
- Foria 46 - 4 min walk
- Cafeteria Spaccanapoli - 5 min walk
About this property
Palazzo Caracciolo Naples
When you stay at Palazzo Caracciolo Naples, you'll be within a 15-minute walk of Spaccanapoli and Naples Underground. After visiting the fitness center for a workout, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. An indoor pool, a steam room, and a snack bar/deli are other highlights at this luxurious hotel. Fellow travelers say good things about the helpful staff and overall property condition. The property is just a short walk to public transportation: Piazza Cavour Station is 7 minutes and Principe Umberto Tram Stop is 9 minutes.
At a glance
Hotel size
- 145 rooms
- Arranged over 3 floors
Arriving/Leaving
- Check-in start time: 3:00 PM; Check-in end time: anytime
- Contactless check-in available
- Minimum check-in age: 18
- Check-out time is 11:00 AM
- Contactless check-out available
- Late check-out subject to availability
Special check-in instructions
- This property offers transfers from the cruise terminal, ferry terminal, airport, and train station (surcharges may apply); to arrange pick-up, contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
- Front desk staff will greet guests on arrival at the property
- Information provided by the property may be translated using automated translation tools
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
- No cribs (infant beds)
Pets
- Pets allowed (dogs and cats only, 1 total, up to 11 lbs per pet)*
- Service animals welcome
- Food and water bowls available
Internet
- Free WiFi in public areas
Parking
- Onsite valet parking (EUR 30 per day)
Transfers
- Airport shuttle on request (available 24 hours)*
- Train station shuttle available 24 hours*
- Cruise terminal shuttle*
- Ferry terminal shuttle*
Other information
- Designated smoking areas (fines apply)
Property amenities
Food and drink
- Buffet breakfast (surcharge) each morning 7 AM–10:30 AM
- Restaurant
- Bar/lounge
- Coffee shop
- 24-hour room service
- Snack bar/deli
Traveling with children
- Children stay free (see details)
What to do
- Use of nearby fitness center
Working away
- 24-hour business center
- 8 meeting rooms
- Computer station
- Conference center
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- Dry cleaning/laundry services
- Luggage storage
- Multilingual staff
- Porter/bellhop
Facilities
- Built in 1500
- ATM/banking
- Safe-deposit box at front desk
- Garden
- Terrace
- Television in common areas
- Fitness center
- An indoor pool
- Steam room
- Vegan dining options
- Vegetarian dining options
- At least 10% of profits reinvested in community & sustainability
- At least 80% lighting from LEDs
- No plastic coffee stirrers
- No plastic drinking straws
- Reusable cups only
- Banquet hall
Accessibility
- Wheelchair accessible
- Elevator
- Elevator door width (inches): 31
- Wheelchair-accessible concierge desk
- Assistive listening devices in meeting rooms
- Wheelchair-accessible path to elevator
- Wheelchair-accessible registration desk
- Wheelchair-accessible registration desk height (inches): 47
- Wheelchair-accessible fitness center
- Wheelchair-accessible business center
- Wheelchair-accessible restaurant
- Wheelchair-accessible lounge
- Visual alarms in hallways
- Wheelchairs available on site
- Well-lit path to entrance
- Smooth flooring in room
Room amenities
Be entertained
- LCD television
- Premium satellite channels
Home comfort
- Air conditioning (climate-controlled)
- Minibar
- Bathrobes and slippers
- Iron/ironing board
Sleep well
- Pillow menu
- Soundproofed rooms
- Premium bedding
Freshen up
- Private bathroom
- Bathtub or shower
- Bidet
- Eco-friendly toiletries
- Hair dryer
- Towels
Stay connected
- Desk
- Free newspapers
- Phone
- Desk chair
Food and drink
- Free bottled water
More
- Daily housekeeping
- In-room safe
- Connecting/adjoining rooms available
- Eco-friendly toiletries
- Eco-friendly cleaning products provided
- LED light bulbs
- Water-efficient showers only
Special features
Awards and affiliations
The property is a member of Historic Hotels of the World.
Fees & policies
Refundable deposits
- Deposit: EUR 150 per stay
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
- A tax is imposed by the city: EUR 6.00 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.
Optional extras
- Buffet breakfast is offered for an extra charge of approximately EUR 15 per person
- Airport shuttle service is offered for an extra charge of EUR 30 per vehicle (one-way, maximum occupancy 3)
- Cruise ship terminal shuttle, ferry terminal shuttle, and train station pick-up service is offered for an extra charge
- Late check-out can be arranged for an extra charge (subject to availability)
- Spa access is available for an extra charge of EUR 15 per day
Renovations and closures
The following facilities are closed seasonally each year. They will be closed from September 1 to April 30:
- Swimming pool
The following facilities are closed on Monday and Sunday:
- Full-service spa
- Sauna
- Hot tub
Children & extra beds
- All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Pets
- Service animals exempt from fees
- Pets are allowed for an extra charge of EUR 20 per pet, per day
Parking
- Valet parking costs EUR 30 per day
Pool, spa, & gym (if applicable)
- Guests under 14 years old are not allowed in the fitness facility or hot tub
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Eurocard
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number IT063049A13CX7WUL5
National rating
This property has received its official star rating from the local rating authority.
Also known as
MGallery Caracciolo Napoli
MGallery Palazzo Caracciolo Napoli
Palazzo Caracciolo Napoli MGallery
Palazzo Caracciolo Napoli MGallery Collection
Palazzo Caracciolo Napoli MGallery Collection Hotel
Palazzo Caracciolo Napoli MGallery Collection Hotel Naples
Palazzo Caracciolo Napoli MGallery Collection Naples
m Gallery Palazzo Caracciolo Hotel Naples
Palazzo Caracciolo Napoli MGallery Sofitel Hotel Naples
Palazzo Caracciolo Napoli MGallery Sofitel Hotel
Palazzo Caracciolo Napoli MGallery Sofitel Naples
Palazzo Caracciolo Napoli MGallery Sofitel
Palazzo Caracciolo Napoli
Palazzo Caracciolo Naples Hotel
Palazzo Caracciolo Naples Naples
Palazzo Caracciolo Napoli MGallery
Palazzo Caracciolo Naples Hotel Naples
Frequently asked questions
Does Palazzo Caracciolo Naples offer free cancellation for a full refund?
Yes, Palazzo Caracciolo Naples does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Palazzo Caracciolo Naples?
Yes, there's an indoor pool.
Are pets allowed at Palazzo Caracciolo Naples?
Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 11 lbs per pet. There's a charge of EUR 20 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Palazzo Caracciolo Naples?
Yes. Valet parking costs EUR 30 per day.
Is airport shuttle service offered by Palazzo Caracciolo Naples?
Yes, an airport shuttle is available. The charge is EUR 30 per vehicle one-way.
What are the check-in and check-out times at Palazzo Caracciolo Naples?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Palazzo Caracciolo Naples and nearby?
Palazzo Caracciolo Naples has an indoor pool and a steam room, as well as a garden.
Are there restaurants at or near Palazzo Caracciolo Naples?
Yes, there's an onsite restaurant.
What's the area around Palazzo Caracciolo Naples like?
Palazzo Caracciolo Naples is in Naples City Centre, a short 7-minute walk from Piazza Cavour Station and 7 minutes' walk from Spaccanapoli.
Have a question?
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Palazzo Caracciolo Naples Reviews
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0
Cleanliness
6.6
Location
8.6
Staff & service
8.6
Property conditions & facilities
What guests liked
- Breakfast was excellent with a great selection and good service. (14 reviews)
- Dining on the property was a fantastic experience with good food and friendly servers. (5 reviews)
From real guest reviews summarized by AI.Popular mentions
RoomService staffBreakfastLocationRestaurantTrain stationAirportTaxiAmenitiesBathroom10/10 Exceptional
We love the breakfast foods, so many choices.
Girlie
Girlie, 1-night trip
10/10 Exceptional
Comforting room with good caring staffs
Jungho
Jungho, 2-night trip
10/10 Exceptional
A wonderful 7 nights spent in a beautiful Italian palace turned into a fabulous hotel. The neighbourhood was a bit rough and devoid of nice restaurants but the Palazzo’ restaurant was wonderful. The staff were brilliant and friendly and helpful and we will definitely return
Stephen
Stephen, 7-night trip
10/10 Exceptional
very beautiful hotel
Tatyana
Tatyana, 2-night trip
10/10 Exceptional
Very good location, best hotel option to choose in Naples
Ebru
Ebru, 2-night trip
10/10 Exceptional
Hotel staff was very friendly and helpful. Located in the newer part of Naples close to shopping and restaurants.
Audrey
Audrey, 1-night trip
6/10 Good
The rooms were not the best. The beds were terrible. Roberta was the only staff member who made the stay
Somewhat tolerable.
Anuj
Anuj, 2-night trip
6/10 Good
The property is quite spectacular, though the neighborhood is somewhat rough (garbage, traffic, laundry, etc…)
There was no hot water in the shower, and the hot tub was out of service.
Dining on the property was a fantastic experience.
The staff were of average friendliness — nothing remarkable, but not bad either.
Brandon
Brandon, 1-night trip
10/10 Exceptional
Only stayed two nights, so didn't have time to explore the hotel. This place .is huge- like a palace with galleria, two courtyards, bar and a soa
Marina
Marina, 2-night trip
6/10 Good
staff is great, room was extremely basic.
area around was safe at all. but naples isnt safe in general so it was relatively safer.
Yuval
Yuval, 1-night trip
10/10 Exceptional
The rooms are very clean and comfortable!
The staff is very nice and helpful.
Laura
Laura, 1-night trip
8/10 Very good
Large hotel, walk to much of central Naples.
Richmond
Richmond, 1-night trip
10/10 Exceptional
This is a gem in Naples. Highly recommend.
Elizabeth
Elizabeth, 2-night trip
8/10 Very good
It was memorable being in such a historic building. We had a nice evening in the bar in the covered courtyard. Our room was good and we had what we needed.
Brandy
Brandy, 2-night trip
10/10 Exceptional
Very nice people there and the hotel is perfect from everything
Laith
Laith, 1-night trip
10/10 Exceptional
Beautiful building, clean room,
Janine Clare
Janine Clare, 4-night trip
10/10 Exceptional
I can’t help but commend the incredible staff at this hotel for making our stay as comfortable and enjoyable as possible. When my daughter felt uneasy the first night, they went above and beyond by upgrading us to interconnecting rooms—an act of kindness that truly made a difference. Every member of the team was consistently helpful and attentive throughout our stay.
A well-deserved five-star recommendation for their outstanding hospitality.
Adedayo Adewole
Adedayo Adewole, 4-night trip
10/10 Exceptional
Great Hotel
Great Hotel in very good location. Excellent service, rooms, food.
Rocco
Rocco, 3-night trip
10/10 Exceptional
Never found the gym.
Sharyanne
Sharyanne, 5-night trip
10/10 Exceptional
Lovely hotel, would definitely stay here again
Vincent
Vincent, 3-night trip
10/10 Exceptional
Friendly staff
Friendly service
Great beds.
shant
shant, 2-night trip
10/10 Exceptional
We really enjoyed our trip
Auriane
Auriane, 6-night trip
6/10 Good
The bed was uncomfortable, shower drain was very very slow .
paul
paul, 1-night trip
10/10 Exceptional
Great staff!!
Smita
Smita, 2-night trip
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