We arrived in Punta Arenas on a very bitter and frustrating note. LATAM lost our bag, which we didn't get back for 5 days with all our gear, Europcar wouldn't rent us our booked car and refused to help us.
We were halfway considering dropping a 3 week vacation.
Sarah one of the owners, helped us with a local contact for car rental which was right around the block, and were the most friendly and helpful people we could have wanted.
She also offered to communicate with LATAM to have our bag sent to the hotel and she could send it to us later in Puerto Natales where we were headed.
She is a former tour guide with contacts for day trips up to Puerto Natales.
She also gave great tips about local places to go, she responds very fast.
She was in the right place at the right time for us and she really saved our trip - even though she didn't have to.
It's a small hotel, basic kitchen and you can't flush toilet paper (but that happens a lot in Chile, so nothing outrageous - we have also seen that in Greece).
But it's a safe cozy place to stay, and with people like Sarah you are in great hands!
Thank you!
