Staff was great. Rooms are small, no place to store clothes. Beds are short, stiff, and not very comforable. Pillows are very soft, so no support. The room we had was near an hvac unit or something and at 4 a.m. a compressor or fan for it started up and it reverberated through the room. Walls are extremely thin, could hear ever door close, elevator call, and passerby.