First, the property was easy to get to and the check in was very easy. The front desk staff was helpful. (Be mindful, that staff is not on site 24 hours, as you will have to call or text a number to any assistance or follow ups you may have). About the room quality, it was just mediocre; compared to what was promoted/shown on the website. For context, I made reservations for the 1-bedroom suite, w/ the ocean front view. The overall room was clean and I did love the second bedroom w/ the bunk beds for extra space. However, the full hotel room was small, as the room in total was probably, 900 sq. The room did not look like the pictures on the website as the room appears spacious in the photos. Also, the room is dated, it had cracks in the walls, ceilings, closets and it needed some paint to cover the water marks on the ceilings.
Upon arrival, the elevator had a horrific odor. I was told by front desk staff the trash from each floor is transferred to the outside dump via the elevator. I will state, that once I informed the front desk staff, they did address the issue and had the cleaning staff to address the issue.
The overall grounds of the hotel appeared unkempt. (see photos). There was trash in the backyard area and both the pool and hot tub was full of sand along with debris (peoples’ dirty clothes) around the areas. Also, the hot tub/jacuzzi was not hot, as the water was cold. I was not expecting perfection, however for the price, I was expecting a level of quality that