Staybridge Suites Reno

Quiet and nice hotel!

Liz Martin the "Inspectress" should be FIRED! She has a real shitty attitude! Excuse my language. Along with room 417 & 413 being dirty (after being inspected), her attitude completely pissed me off. We arrived and got Keys to room 417, we go upstairs and immediately the room has a weird smell; we noticed that all the walls seem to be very dirty the doors were dirty in the door handles seem to have a residuekeys to room 417, we go upstairs and immediately the room has a weird smell; we noticed that all the walls seem to be very dirty the doors were dirty and the door handles seem to have residue. After looking around we find dried Cheerios (a couple throughout the room), a "fun card" and just overall debris. We tried to clean it ourselves, But then after sitting for a few minutes we decided that it just wasn't I'm going to work. We went downstairs and Lourdes ended up giving us a key to 413, after a little bit of back-and-forth with Liz… And frankly a waste of our time… I said that I would go upstairs and check 413 when I got up to 413 through the elevator Liz was already in the room… Needless to say she had the worst attitude I have ever dealt with in any hotel I have ever been to… She blocked the driveway and then looked at us and said "is there a problem" to which I responded "yes there is a problem you shouldn't be in here" and closed the door. Long story short- I went back downstairs angry & had to vacuum room 414 MYSELF & found a screw under the curtain :)

Could use an ice machine to use instead having to wait for hours to make in the freezer

Good air conditioning. Nice size room with kitchen & full-size frig with ice maker. Good location outside of the downtown area with easy access to the freeway. Lots of kids & families. Decided not to use the pool as there were a lot of kids. Husband used the fitness center and said it was 'fine'. Wifi was reliable and fast enough for our non-streaming needs. (Didn't try to stream anything, just looking up restaurants and house locations for our move.)

Staff was so friendly and helped us switch rooms with no problems (nothing wrong with our first room, just wanted a separate bedroom). Very clean and in a good area of the city. I would definitely stay here again.