4/10 İdare Eder
23 Nisan 2025
Customer Service Failure
Don’t stay here. Not any sort of vacation rental. This is a giant apartment complex and full of full-time residents. The walls are paper thin and a neighbor’s music was coming through the wall. We tried to knock on the door, but no one answered. We contacted Kasa directly who said they would handle the situation in the morning. That’s a great solution to a noise complaint at 10:00 at night. We ended up dragging the mattress out of the bedroom and moving it into the kitchen … yes, we slept on the kitchen floor to escape the neighbor’s music. We complained again to Kasa and asked to cancel our remaining nights and issue a refund. Kasa refused because we’d booked on a non-findable rate. I tried to beg and plead with them about unforeseen circumstances beyond our control, as well as an inability to remedy a bad situation, as well as the fact that we were trying to sleep in the kitchen. Kasa still refused to cancel and refund us. While they did move us to a different unit, this second unit was smelly and still noisy. Although it wasn’t obnoxious music, we could just hear the new neighbor’s every movement. Bad place and a complete customer service failure. Total waste of money. Don’t stay here.
Matthew
Matthew, 3 gecelik seyahat
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