4/10 İdare Eder
1 Ekim 2025
I called earlier in the day to inform the hotel we would be arriving later in the evening for a reservation we made back in July. Was told, thank you, appreciate the call and we will not give your room away. Upon arriving at 11pm, not only was our room given away, they did not have any more double rooms available. They only had 2 king rooms available and neither were cleaned. We had to wait for them to clean a room and then a family of 4 had to cram into a king bed and a pull out bed, which we all know how comfy a bar in the middle of your back is all night. There was mold in the shower, the carpet was beyond dirty and for the price, it was unacceptable. Finally by midnight we were able to get into our room, there was no offer of we will not charge you for cancelling, pretty much you have to wait. I was intending to stay another evening however, I found a better hotel for half the price across the river and moved my there. I was very disappointed in the service and the hotel overall. Definitely in need of a makeover!
Sara
Sara, 1-gecelik aile seyahati
Doğrulanmış Hotels.com misafir yorumu