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Pan Pacific Suzhou

4.5 star property
Suzhou hotel with 4 restaurants and indoor pool

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Pan Pacific Suzhou

4 restaurants, breakfast, lunch, dinner served; international cuisine
Exterior
View from room
Exterior
Lobby

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
  • Non-smoking
  • Air conditioning
  • 24/7 front desk
  • Laundry facilities
  • Parking available

Main amenities (12)

  • Daily housekeeping
  • 4 restaurants
  • Indoor pool
  • Breakfast available
  • Outdoor tennis court
  • Fitness center
  • Sauna
  • Steam room
  • Seasonal outdoor pool
  • Room service
  • Business center
  • 11 meeting rooms

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
  • Laundry facilities
The price is $64
includes taxes & fees
$61 per night
Jan 15 - Jan 16, 2025

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Premier Twin

Down comforters, minibar, in-room safe, blackout drapes

Premier Twin

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Down duvet
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Two Bedroom Executive Suite

Down comforters, minibar, in-room safe, blackout drapes

Two Bedroom Executive Suite

Highlights

Air conditioning
Free cribs/infant beds
Kitchenette
Flat-screen TV
Blackout drapes/curtains
2 bedrooms
Down duvet
Bathrobes
  • 1184 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Premier King

Down comforters, minibar, in-room safe, blackout drapes

Premier King

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Down duvet
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Triple Room

Family Triple Room | View from room

Family Triple Room

Highlights

Air conditioning
Flat-screen TV
Down duvet
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Free bottled water
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

View all photos for Premier Twin

Premier Twin | Down comforters, minibar, in-room safe, blackout drapes

Premier Twin

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Down duvet
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Family Two Bedrooms

Family Two Bedrooms | Down comforters, minibar, in-room safe, blackout drapes

Family Two Bedrooms

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
2 bedrooms
Down duvet
Bathrobes
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Balcony King

Premier Balcony King | Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony King

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Down duvet
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 388.00 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King

Deluxe King | Down comforters, minibar, in-room safe, blackout drapes

Deluxe King

Highlights

Air conditioning
Flat-screen TV
Down duvet
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Free bottled water
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin

Deluxe Twin | Down comforters, minibar, in-room safe, blackout drapes

Deluxe Twin

Highlights

Air conditioning
Flat-screen TV
Down duvet
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Free bottled water
  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Balcony Twin

Premier Balcony Twin | Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony Twin

Highlights

Balcony
Air conditioning
Flat-screen TV
Down duvet
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
  • 388.00 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Premier View King

Premier View King | Down comforters, minibar, in-room safe, blackout drapes

Premier View King

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Down duvet
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Balcony Suite

Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cribs/infant beds
Kitchenette
Dining table
Flat-screen TV
  • 732 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Family Suite | Down comforters, minibar, in-room safe, blackout drapes

Family Suite

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
2 bedrooms
Down duvet
Bathrobes
Hair dryer
  • 689 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Deluxe Suite

Down comforters, minibar, in-room safe, blackout drapes

Deluxe Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cribs/infant beds
Kitchenette
Dining table
Flat-screen TV
Blackout drapes/curtains
  • 689 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Suzhou Marriott Hotel

Pool
Spa
Free parking
Free WiFi
9.2 out of 10, Wonderful, (191)
The price is $82
includes taxes & fees
$77 per night
Jan 5 - Jan 6, 2025
Suzhou Marriott Hotel
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About the neighborhood

Map
259 Xin Shi Road, GuSou District, Suzhou, Jiangsu, 215007

What's nearby

  • Pingjiang Road - 4 min drive
  • Shantang Street - 5 min drive
  • Suzhou Museum - 5 min drive
  • Humble Administrator's Garden - 5 min drive
  • Jinji Lake - 9 min drive

Getting around

  • Wuxi (WUX-Shuofang) - 46 min drive
  • Suzhou Railway Station - 13 min drive
  • Suzhou New District Railway Tram Stop - 25 min drive
  • Suzhou North Railway Station - 28 min drive
  • Renminqiao South Station - 9 min walk
  • Nanmen Station - 10 min walk
  • Sanyuanfang Station - 18 min walk

Restaurants

  • ‪清华酒楼 - ‬8 min walk
  • ‪AVANTI Restaurant - ‬4 min walk
  • ‪北疆饭店 - ‬6 min walk
  • ‪高原红茶酒吧 - ‬3 min walk
  • ‪黑杰克酒吧 - ‬7 min walk

About this property

Pan Pacific Suzhou

Pan Pacific Suzhou is a great choice for a stay in Suzhou. After hanging out at the indoor pool or seasonal outdoor pool, guests can grab a bite to eat at 萃英园全日餐厅, one of 4 restaurants, which serves international cuisine and is open for breakfast and dinner. A fitness center, an outdoor tennis court, and a sauna are other highlights. Public transportation is just a short walk: Renminqiao South Station is 9 minutes and Nanmen Station is 10 minutes.

Languages

Chinese (Mandarin), English

At a glance

DONE

Hotel size

    • 336 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 6 PM
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (17 years old and younger) stay free, per registered adult, when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING

Parking

    • Onsite parking limited
    • Height restrictions apply for onsite parking
    • Onsite garage
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends
  • 4 restaurants
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Lifeguard on site

What to do

  • Tennis
  • Pool table
  • Table tennis

Working away

  • Business center
  • 11 meeting rooms
  • Conference space (12917 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 1999
  • Garden
  • Fitness center
  • Golf driving range on site
  • An indoor pool
  • Seasonal outdoor pool
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Banquet hall
  • Traditional architecture

Accessibility

  • Elevator
  • Elevator door width (inches): 47
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Stair-free path to entrance

Room amenities

Be entertained

  • 47-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Alarm clock
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Phone

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

萃英园全日餐厅 - This poolside buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
海天楼中餐厅 - Overlooking the garden, this restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.
吴宫瑞面 - Overlooking the garden, this restaurant serves breakfast, lunch, and dinner. Open daily.
Sun Ray禧禾意大利灵感餐厅 - This restaurant specializes in Italian cuisine and serves brunch and dinner. Open daily.
御宴·吴宫 - This restaurant specializes in Fusion cuisine and serves lunch and dinner. Open select days.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 128 for adults and CNY 64 for children
  • Late check-in between 1:00 PM and 6:00 PM can be arranged for an extra charge of 50-percent of room rate

Children & extra beds

  • Rollaway beds are available for CNY 258.0 per day

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 9:00 PM
  • The seasonal pool is open from July 15 to September 30

Policies

Only registered guests are allowed in the guestrooms.
This property accepts credit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Pan Pacific Hotel Suzhou
Pan Pacific Suzhou
Suzhou Pan Pacific
Pan Pacific Suzhou Hotel Suzhou
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Suzhou
Pan Pacific Suzhou Hotel Suzhou

Frequently asked questions

Does Pan Pacific Suzhou offer free cancellation for a full refund?
Yes, Pan Pacific Suzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Pan Pacific Suzhou?
Yes, there's an indoor pool and a seasonal outdoor pool. Guests have pool access from 7:00 AM to 9:00 PM.
Are pets allowed at Pan Pacific Suzhou?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Pan Pacific Suzhou?
Yes. Parking spots may be limited.
What are the check-in and check-out times at Pan Pacific Suzhou?
Check-in start time: 3:00 PM; Check-in end time: 6 PM. Check-out time is noon. Express check-out is available.
What is there to do at Pan Pacific Suzhou and nearby?
Practice your swing on the tennis courts. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a seasonal outdoor pool and a sauna. Pan Pacific Suzhou also has a steam room and a garden.
Are there restaurants at or near Pan Pacific Suzhou?
Yes, there are 4 onsite restaurants, featuring alfresco dining, international cuisine, and garden views.
What's the area around Pan Pacific Suzhou like?
Pan Pacific Suzhou is in Suzhou Old Town, a short 9-minute walk from Renminqiao South Station and 7 minutes' walk from Pan Gate.

Reviews

9.0

Wonderful

9.0/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Good

Rather confusing building complex with long labyrinthine corridors. Main restaurant was very average with zero atmosphere (it was perhaps early but still). Breakfast restaurant had pretty basic western offering.. and also lacked atmosphere. Service was hard to get in English (quite understandable) and at times a bit spotty (pretty sure not only cultural misunderstanding). Room itself was nicely laid out and maid service was considerate and friendly. An okay hotel but prob would next time try a less… “industrial” establishment
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Dayeon, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Derek Khoi, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

High quality with unbelievable location.
Gangmun, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful looking hotel.
Nice looking hotel. From the outside looks like ancient temple. The water supply in the rooms was not strong. The breakfast was go oh d as they have a variety of food. Overall,was good and nice.
Geaik Theng, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Good but not great
Lovely room and all very clean. Enormous hotel. Chinese owned and run with mainly Chinese guests. Friendly staff. Next to gorgeous scenic area with 1800 year-old pagoda. The negatives: common areas smelled of cigarettes; no room service and restaurants deserted by 7.30pm with quite ordinary food; foreign credit cards and Alipay using foreign cards not accepted so had to use cash; not particularly convenient for the sights.
Richard, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Teodoro Obiang, 1-night trip
Verified Expedia guest review

10/10 Exceptional

excellent
Tina, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Dennis Man Kit, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Unique location.
yu chong, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Everything was perfect. There are no complaints.
Ydaline, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful hotel garden!
Jiayao, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Can have free access to Panmen which is great
Xinran, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Nice experience overall
Benyang, 3-night family trip
Verified Expedia guest review

8/10 Very Good

Overall its a beautiful property and highly recommend to visit the park behind during the day and when the lights are on. Breakfast was a good spread. Hotel room is okay keeping in mind that it is a slightly aged property.
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Aloysius, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Very very enjoy this place - the family suite room we had was excellent and it felt like we were living in a palace. The staff was good helping us get cars and being attentive whenever we came to the lobby but they didn’t tell us about some of the perks like the night cruise and hanfu clothing which was a shame. We found out when we were checking out and walked past a sign.
cheuk shing, 2-night family trip
Verified Expedia guest review

8/10 Very Good

It’s nice that the guests have free access to the Pan Gate scenic area. However, the direction to the guest rooms located in the annex buildings is not clearly labeled.
Hong, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Kevin, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Zhuoqin, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful hotel with the added perk of the free entrance to the Panmen park until 9pm. Rooms were ok and the grounds were spectacular although the location wasn’t really ideal in the end
Maria, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

The hotel was beautiful! We felt like we were back in ancient China with impeccable service. They provide free access to an ancient pagoda park which was also just delightful. The hotel has very nice food options too. It was a perfect vacation. Thank you!
Jung, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Absolutely stunning hotel, the facilities were off the charts, pool table, two swimming pools (one outdoor) golf simulator, not to mention it also is a tourist attraction in the hotel itself, leading to many attractions around the area. The only downside was restaurants nearby, there’s a convenience store that is open 24 hours next to the hotel across the road. Would highly recommend this hotel to anyone. So good!
Phu, 2-night trip with friends
Verified Expedia guest review

8/10 Very Good

This is an unacceptable condition
This is my first trip with my mother. I chose this hotel because I liked 5-stars . The temperature in the room for three days was 27 degrees. I tried to adjust the air conditioner without any improvement, so that it was difficult to sleep at night. Finally, when I tried to check the air conditioner, The inside was really dirty, and it was so full of dust that the cold wind could no longer blow out. It is hard to imagine what kind of air we are breathing these days. This is a completely unacceptable situation. Due to the tight schedule, we cannot complain at that time, but I will keep following up, hoping that the situation will change.
CHANG, 2-night family trip
Verified Hotels.com guest review

8/10 Very Good

This is an unacceptable condition
This is my first trip with my mother. I chose this hotel because I liked 5-stars rating. The temperature in the room for three days was 27 degrees. I tried to adjust the air conditioner without any improvement, so that it was difficult to sleep at night. Finally, when I tried to check the air conditioner, The inside was really disgusting, and it was so full of dust that the cold wind could no longer blow out. It is hard to imagine what kind of air we are breathing these days. This is a completely unacceptable situation. Due to the tight schedule, we cannot complain at that time, but I will keep following up, hoping that the situation will change.
CHANG, 2-night family trip
Verified Hotels.com guest review