2/10 Poor
Feb 13, 2025
I called prior to booking to make sure they had ground floor with parking out the front and was informed when I checked in there was no on site parking. Parking was in a public car park with no security. I thought I could unload my samples (over $20k worth) in my room but the room was under the stairs and the size of a WIR. It was also not was advertised on their website and was dirty. I could not stay there as also felt unsafe so asked for a refund. The manager was extremely rude and informed me there was no refund as I booked through a 3rd party. I had to find accommodation elsewhere at my our cost. I will be taking this further as a terrible and stressful experience. Definitely will not recommend it to anyone
Tracy
Tracy, 1-night business trip
Verified Hotels.com guest review