Icehotel

We had to spend more money and effort on taxis to the airport than we had been told. The website said there would be a shuttle.

Overall, extremely happy with our stay. Staff are amazingly friendly and helpful Special kudos to Jacquin. From pick up at airport to dropping us back at airport went on very smoothly and as per schedule. The restaurant is very good with very good choice of menu and again, the staff were very friendly and polite. Ice Hotel (cold hotel) was amazing. Both the seasonal Ice Hotel and Ice Hotel 365 were absolutely amazing and our night at Hotel 365 was great. Enjoyed the Ice Bar very much. Areas where improvement can be made: 1. The chalet (in warm hotel) was comfortable but the decor could be better. It is very basic. Bathroom is extremely basic. 2. Help with the luggage can be offered. It is available but one has to request (upon first arrival one does not know that the servxe is available). Dragging one's luggage in snow outdoors to the chalet from the reception area is not easy. Over all, our stay was very enjoyable and comfortable.

The staff were friendly and helpful, however we did not get the 6am wake up call we requested. We were provided with enough sleeping bags for the -5 hotel temperature, it was our exposed face that was uncomfortable and occasionally woke us up. In the morning, we were greeted with a warm lingonberry juice and a certificate for surviving the night in the Ice Hotel.

My goal was to see the Northern Lights ... but seeing ICEHOTEL also made the journey worth it. I really was impressed by the beauty of the individual ice rooms, and saying at the hotel gave me plenty of time to explore the rooms and appreciate the art and the craft of ice sculpting. Personally, I had never seen anything like it before. As I was travelling solo, I opted to stay in a warm room - which was a warm cabin with plenty of space and heat .. although ICEHOTEL will provide you with all the warm clothes and boots you need for your stay there. The room wasn't fancy but it was very serviceable. There was good choice in activities - I enjoyed a Northern Lights photo tour and dogsled ride, but there were many other options to pick from. Breakfast was very good, and I really enjoyed dinner at the restaurant there on the property. You should have a drink at the Icebar, in glasses also cut from ice from the local river. I would recommend you book your transfers to the hotel in advance and plan some activities, but the activities staff is very helpful.

It was a great place and there was so much to do and the northern lights are fantastic.