I would have given it 5 star, the location was perfect, so close to the Sanctuary, the hotel is clean, food choices were good at the breakfast buffet, the only thing there was no staff at the front desk. It was 0600, and nobody at the front desk, what if we had an emergency, there were numbers to call from an instruction board but the phone was ringing in front of us. The person probably left the phone at the front desk. So no use calling it. Also upon checking in the lady at the front desk was mean and lazy. She seemed like doesn’t want to move at all from her chair, no smile to greet visitors, just mean look. We let it go, coz we were there to visit Mama Mary, and I don’t her to add to my sins. lol. But she shouldn’t be at the front desk if her attitude was like that.