4/10 İdare Eder
23 Aralık 2025
Some hotels make the guest experience unnecessarily difficult. My flight to Köln was very early, with arrival around 08:00 AM. I know this is not official check-in time, but when a hotel has availability from the previous night, it is reasonable to expect some flexibility for exhausted guests.
I contacted the hotel through hotels.com messaging before arrival. Most emails were ignored, and the only reply was a standard message saying early check-in could not be guaranteed. One day before arrival, there was no response at all.
Before arriving, I checked hotels.com and saw at least five available rooms in my booked category, Deluxe Room with one King Bed. Despite this, no room was allocated. The explanation about housekeeping meetings starting at 11:30 was unconvincing, and no alternatives or conditions were offered.
The location is central, close to the Central Train Station and the Dom. The room was worn out but the bed was comfortable. We were given a first-floor room with no view. There were no amenities, not even slippers, which must be requested separately.
Slow elevators, average breakfast, and an overall cold and unfriendly attitude made this a disappointing stay. The only positive note was the friendly lady at the egg station.
Yakup
Yakup, 2 gecelik seyahat
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