Late arrival, virtual key software didn't work, so had to go to another location to get inside hotel and room. Clerk didn't direct us to our parking spot, so it was very taxing to unload the car. Floor was sticky that shoes got glued in. From not being mopped, I guess. They had a nice comforter, but no duvet, so 2 sheets that comforter was wrapped , got lost in the process. How cheap can they get? The room was so small, 2 people couldn't comfortable move around.