2/10 Kötü
24 Temmuz 2025
Major disappointment, bad beds and basement room
I was extremely disappointed with this hotel, especially when spending almost $300 a night. It is not mentioned on here that the room they could give you is below grade in the basement of the hotel with windows that are 7 feet from the ground and are completely frosted over with no view to outside. That is completely unacceptable and when I brought this up to the staff at the front desk, they basically said yeah sorry if you want a different room, you can pay more. And I said why I should be aware of that before I book also there was no ladder or any sort of way to get out that window in the case of a fire. After that I try to just make the best of it and the bed was so hard and uncomfortable. I woke up all night tossing and turning I was shocked for a luxury hotel about the discomfort. The elevator smell really bad. I will never stay here again. I am a business traveler who spends 6 to 7 days a month in a hotel and this is been one of the biggest disappointments I’ve had in a long time.
Andrew
Andrew, 2-gecelik iş seyahati
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