This was our first trip to Zurich so we had no idea if the Alma would be a good choice or not. But we were so glad we selected it! The staff was exceptionally friendly, everyone spoke fluent English, and everyone worked to ensure our comfort. There were a couple of service errors (a houekeeper who had a little trouble with managing the details, and one breakfast that felt like we were getting the lefovers of other guests), but in both instances, the front desk team sprung into action to make things right when I reported the concerns. The hotel is a good walk to the HB, or a quick walk to the tram station, if you feel like riding. There are some good Italian restaurants, a small bakery, and a delicious gelato shop in the immediate area as well. Of course, having beautiful Lake Zurich nearby was a bonus! Even our departure was wonderful, with Bernadette putting together a breakfast bag for us when we had to leave in the early a.m. for our flight home. The hotel isn't luxurious, but what it lacks in fanciness, it makes up for in kindness, coziness, and warmth.