I stayed at this 4-star hotel hoping to give a great experience to an important guest who was visiting. During check-in, the front desk staff offered me a “better room” for an additional $250. Since I wanted the best for my guest, I accepted the offer. In total, I suppose to pay close to $1000 for one night. I have a video that shows how dusty the room was but the system allows to upload only photos.
Unfortunately, the room was a huge disappointment. It was dusty and not properly cleaned. I found a bunch of hair inside the jacuzzi, which was completely unacceptable. The sink was cracked, and the paint on the walls, doors, and furniture was chipped. All the furniture looked old and outdated,definitely not what you expect from a luxury hotel room at this price.
I reported these issues right away to the evening manager, nobody showed up to address them and asked for at least a reduction in the extra $250 I paid. Instead of taking real responsibility, the manager only offered two extra hours of late check-out. No one came to clean the room or take care of the problem.
The next morning, I spoke to the morning manager, and she finally gave me a $150 discount. But overall, the experience was frustrating, stressful, and not worth the high price.
Cleanliness, maintenance, and customer service were far below expectations. Also, the breakfast's quality was below expectations! I will not return, and I do not recommend this hotel to anyone.
