6/10
Front desk staff was very kind.
Unfortunately when we arrived at our room we could see from the doorway the bathroom floor was not clean, there was stuff on the main room floor as well, the surfaces were not wiped down (we could see food crumbs and cup rings and hairs). The staff at the front desk was apologetic and switched us to another room. It was stated that the housekeeping manager had not been there that day. The new room appeared clean but it was hard to put the first one out of our minds. I’ve stayed at other Tru Hiltons and have been happy, hoping this was just an odd unfortunate occurrence.
Lisa
1-gecelik aile seyahati