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SureStay Plus by Best Western Twentynine Palms Joshua Tree, Twentynine Palms: Bilgi, Fotoğraflar, Yorumlar 2025

6/10 İyi

5 Eylül 2025

The rooms themselves are clean and comfortable, but the property is quite rundown and needs renovations: stairwells, grounds, etc.

John, 3-gecelik iş seyahati

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10/10 Olağanüstü

5 Ağustos 2025

xander, 1 gecelik seyahat

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8/10 Çok İyi

4 Ağustos 2025

David, 1-gecelik aile seyahati

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10/10 Olağanüstü

27 Temmuz 2025

We absolutely love our stays here. We always return because it's always clean, never had any issues. Our microwave didn't work and we got upgraded to a bigger room without any issues or hassles. Everyone of the staff members are great, friendly, and super helpful.

Beatriz, 1-gecelik aile seyahati

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8/10 Çok İyi

26 Temmuz 2025

Peter, 1 gecelik seyahat

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2/10 Kötü

23 Temmuz 2025

Crazy guests, plumbing issues and unhelpful front desk workers

Ella, 4-gecelik iş seyahati

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10/10 Olağanüstü

18 Temmuz 2025

Staff is absolutely amazing. I had stayed here couple of different time and never had any issues. Check in took me all of two minutes. Check out even less. Anything we needed the staff had no problem helping with. Will definitely be staying here again and ONLY here if they aren’t booked completely.

Kristina, 2-gecelik arkadaş seyahati

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2/10 Kötü

17 Temmuz 2025

The front desk workers were very nice. The room had visitors I didn’t want to take home with me. That problem needs to be worked on.

Cheryll, 2-gecelik aile seyahati

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2/10 Kötü

12 Temmuz 2025

Our room was a mess. Trash under the bad, dirty socks, cockroaches. Spa had a chair inside and was closed off. Breakfast quality was horrible. One of our rooms didn’t have any shampoo or conditioner.

Miguel, 2-gecelik aile seyahati

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10/10 Olağanüstü

11 Temmuz 2025

Did run into questionable people while at the pool who conveniently forgot their key to get in which was uneasy since I was traveling with my child but otherwise stay was great. Front desk was very nice and helpful every time I went in. Breakfast was great everyday and not crowded. Beds were comfortable, slept great. No complaints. Very close to grocery store if you need snacks. Recommend if in the area.

Allison, 3-gecelik aile seyahati

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2/10 Kötü

9 Temmuz 2025

Disturbing

I woke up in the middle of the night because I felt sonething crawling on me I turn t light in at it was two roaches in my bed it was so disturbing I had to sleep in my car after that

Majorlie, 1-gecelik aile seyahati

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6/10 İyi

8 Temmuz 2025

El desayuno fue maravilloso. Excelente servicio por parte Ginger .

Cristian, 1 gecelik seyahat

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2/10 Kötü

5 Temmuz 2025

Bottom of the Barrel

Dirty pool. Housekeeping wasn’t done cleaning at check in time. Had us wait outside carrying all of our belongings waiting for them to finish so we could enter. Housekeeper asked if I “wanted” handsoap. I said YES! Of course! That’s like asking if I needed toilet paper or tissues. I couldn’t believe that. The sinks didn’t drain fast enough. Disgusting. The pool was murky and not clean at all. The hot tub dirty as well and NOT functioning. Front desk offered no apology or consolation. My kids were so upset having spent the day in the hot desert, only to come back to the room to swim at night and find out it’s not safe to swim in. The final straw was going out for breakfast on checkout day, coming back to the room 20 mins before checkout to use the bathroom and then the housekeeper coming in to complain that she had already cleaned our room and will not have to do it twice. She didn’t believe me when I said it’s my room until 11am, and insisted I wait in the room while she goes to front desk to investigate why we’re still there. NEVER had a worse experience than this.

Elizabeth, 1-gecelik aile seyahati

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10/10 Olağanüstü

3 Temmuz 2025

Angela, 1 gecelik seyahat

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2/10 Kötü

3 Temmuz 2025

This hotel was dirty. The hot water in room 512 would not work for several minutes. The drain was also clogged so water would not drain. The children’s feet turned black from walking on the carpet in this room. Barrington, the night clerk was very helpful and friendly and extremely professional. He helped us move to a room next-door. The floor of this room was also dirty, but the water works nicely and so did the drain on the tub. However, the children’s feet once again, turned black from walking on the floors. Additionally, we had booked this hotel for this day because we had children with us and needed the pool. Unfortunately, the pool was green and the children could not get in it.

Cynthia D, 2-gecelik aile seyahati

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4/10 İdare Eder

29 Haziran 2025

The pool was really dirty, the water was green. It looked like it hasn't been clean for months. Which was a bummer for us since we planned being in the pool all day and go watch the milky way at night at Joshua tree national park. The room also smelled.

Maria, 1 gecelik seyahat

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10/10 Olağanüstü

28 Haziran 2025

When checking in we found out that the pool was not open, not sure why, but that was disappointing because we had excited kids ready to swim. But the stay was nice and comfortable. Breakfast was great and the young man working breakfast was so awesome! We needed help a couple of times and he went above and beyond to make sure we had what we needed and was so nice and didn’t act bothered by us one bit. His hospitality made our day!

Tara, 1-gecelik aile seyahati

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2/10 Kötü

27 Haziran 2025

We chose this hotel because we were going to have children with us and knew they would need a place to burn off some energy. The pool was literally green. Also, the children were playing in the room that had dark brown carpet in the bottoms of their feet were black from playing in the room. The tub would not drain and it took about 10 minutes for the water to get hot. Barrington, the night clerk was incredibly helpful, courteous, and professional! He was the bright spot in our stay! He helped us move from the room with the tub that wouldn’t drain to a different room. The second room had a shower that drained properly and the hot water came on pretty quickly also. However, the baseboards were filthy. The curtains were dirty, and a cockroach ran across the floor in front of the TV. I would say their cleaning team needs to be retrained by a professional. Baseboards and vents are wiped each time, they do not get that dirty. Also, hard surface floors need to be mopped and the floors in room 512 need to be steam cleaned or ripped out and turned into hard surface. We will not be staying here again.

Cynthia D, 1-gecelik aile seyahati

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10/10 Olağanüstü

24 Haziran 2025

Connor, 1 gecelik seyahat

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2/10 Kötü

21 Haziran 2025

Pool was not maintained and unable to use. Despite being relatively not busy, they would not put us in a room of our choice and placed every guest next to each other which resulted in us being placed next to teenagers partying all night. Window had no screen, bathtub had mold, ac could not keep up with desert heat

Brienna, 1 gecelik seyahat

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8/10 Çok İyi

21 Haziran 2025

Breakfast is comparable to Holiday Inn or Hilton

edgar, 1 gecelik seyahat

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10/10 Olağanüstü

17 Haziran 2025

Checkin was seamless. Bed was comfortable and we slept well. Course we were exhausted after a day of travel. Exterior of the buildings and sorrunding need updated; not much to look at but not that important. Back door was propped open so security was very lax. You had to go out the pool area to get any ice.

JEFF, 1 gecelik seyahat

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2/10 Kötü

12 Haziran 2025

james, 4 gecelik seyahat

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8/10 Çok İyi

10 Haziran 2025

The room is was clean and the AC worked great which was necessary during our stay. The only thing in the room is a the light switch by the sink was loose and had to be flipped just right or the light would turn on or off on its own. The breakfast was great with lots of options. We did not get in but the hot tub appeared to be out of service because it cold was slightly green. Overall it was a good place to stay for our visit to Joshua Tree national park.

Cori, 2-gecelik aile seyahati

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10/10 Olağanüstü

5 Haziran 2025

Sunbee, 1 gecelik seyahat

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