We have stayed at other America's Best hotels and this one did not measure up. Pulling up we thought the hotel was closed until we saw the lobby because the adjacent restaurant (connected by skyway) was out of business and the pool area at the front of the hotel is papered over. *Perhaps you could use that window space to inform your guests what changes are coming? Missed opportunity for advertising.*
Our room was 2 double beds with a bath, and I had to fight with door lock Everytime. The chain did not fit the chain guard as it was welded to far. You could see an iron holder, but no iron, the room smelled of mildew, and our AC/Heater did not work.*when I needed to have the key reprogrammed a second time for Room 133, I mentioned the AC and was told, we know--shrug.*.
I was traveling with dogs, so I appreciated the pet-friendly nature of the hotel, and I was glad the windows opened so at least we got some cool air into our room, later the heater would have been nice as my kids don't snuggle, they hog the blankets.
On the whole, with my key cash, the room + dog fee was still less then the big hotels for a Saturday night, but PLEASE FIX THE HEATER/AC FANS. I can live without breakfast, I need air movement.
And seriously do something about the paper covering your Pool area. Printing is cheap, and you could offer a design contest/project to the art students right there at St Cloud State.