First time staying while on work trip. Stayed for 5 nights and checked out on Sun.
Quick check-in, friendly reception. Room is a little dated but clean and comfortable bed. Wifi not working for 2 days and unstable for most part. No AC or ventilation for half my stay - was informed it's a state regulation to turn off AC during winter and only heater is available, only solution was to open windows for ventilation (and typical air pollution).
Key card didn't work twice on last day and requested for replacements - issue was caused by my trip extension confirmed before arrival in Beijing, the room type for 4 nights was different from the last night. On Sun 12am when I returned to my room and was stuck outside, I was informed by staff, Alex the cause of the issue and that I had 2 options, either to pack and move out then to another room type or pay the balance to stay in the same room.
Not ideal as it is a late notice and inconvenient to move when I'm to check out a couple hours later. He said I should have received a call earlier to notify of these options but I was around till noon and didn't get a call or message. Also, the receptionist had confirmed my room type for the whole trip till Sun check-out. I was not pleased and requested to speak to the Guest Relations Manager instead. He later came back with a replacement key card and mentioned the hotel will extend a free upgrade to stay in the same room this time, but the damage was done - wifi, AC, staff...
