I recently stayed at Clear Sky Resorts and overall had a great experience at the property. The rooms were unique, clean, and well-maintained, and the staff was super friendly. The bathroom was very nice, and the location is beautiful—especially at night under the stars.
However, I want to share an important caution for anyone booking through Hotels.com or Expedia. I needed to change my reservation and remove one night before the cutoff time. Hotels.com told me I had to contact the hotel directly. The hotel wasn’t responsive at first, so Hotels.com told me they had contacted the hotel on my behalf and that I would be eligible for a refund if I had documentation proving I checked out early.
When I finally reached the hotel, they said they updated my reservation, but when I checked out, they refused to give me any documentation. They told me Expedia/Hotels.com could call them to verify, but when I relayed this to Hotels.com, they reversed their position and claimed they couldn’t issue a refund because the hotel had charged me directly—even though the charge clearly came from the hotel and not Expedia.
So now I’m stuck in the middle of a blame game where no one wants to take responsibility, and I’ve had to file a dispute with my credit card company to try to get my money back.
My advice:
• Only book through Hotels.com/Expedia if you’re 100% sure of your plans. Any changes may be impossible.
• Be prepared to get the runaround if you try to modify your reservation or get a re
