“I recently stayed at this hotel, and unfortunately, I encountered several issues that made my stay very disappointing. I was locked out of my room, and as a result, my family and I were left without access to our belongings for an extended period. To make matters worse, no one from the staff was willing or able to assist us during this time. Additionally, the sofa bed in our room was extremely uncomfortable, making it impossible to rest properly. I hope the hotel takes these concerns seriously and works to improve the service for future guests.”