I am extremely disappointed with my recent experience at Dann Carlton Medellín.
My two friends and I booked our rooms six months in advance, only to arrive and be told that there were no rooms available for us. The front desk attendant initially claimed that the rooms were under repair, which we later realized was not true. This immediately created frustration and distrust.
Instead of honoring our reservation, we were told we would be sent to their annex property, Dann Carlton Belfort. While they described this as an “upgrade” to a suite, that was not what we wanted. We specifically chose and paid for the Dann Carlton in Medellín — not the Belfort property. At the time we made our reservation, the Belfort hotel was nearly half the price of what we paid.
This situation felt like a classic case of overbooking. It left us feeling cheated and taken advantage of, as though our rooms were given to last-minute guests willing to pay a higher rate.
After planning our trip well in advance, this was a major inconvenience and disappointment. A reservation made six months ahead should mean something. Unfortunately, this experience has seriously impacted my trust in this hotel brand.
I would not recommend booking here unless you are prepared for the possibility that your confirmed reservation may not be honored.