As per their website, we wanted to store our luggage until check in time (after a long flight from Australia) we had a suitcase & carry on suitcase each, 2 of us. We were told that we could leave the main suitcases only & come back in 5 hours to complete check in. We were told that we could take the suitcases down to the railway terminal & store there in the meantime. The attendant was adamant these were instructions from management, I complained stating that their online policy stated no such thing, she would not comply. Eventually the "manager" came to us & advised they would make an exception for us, this time only. Very unpleasant welcome!
The breakfast buffet (the usual variety every hotel offers) didn't offer fresh fruit on the 3rd morning, said they had no supplies & would be available next morning, come then.
We stayed in a very nice unit which appeared to be a new addition to main building. Only downside, we needed to enter this area via an exposed narrow external walkway, climb 3 steps to the elevator, use this to get to our floor & then another 10 steep steps up to our floor, all while dragging our suitcases up & down the stairs. The elevator only stops at a level between the 2 floors &^ you are required to either climb up or down the steps to your floor. We are senior citizens & it was physically demanding. No assistance from hotel, do it yourself.
What should have been a very pleasant stay was marred by the unpleasant attitude of all the staff.