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Hotel H15 Luxury Palace - Destigo Hotels

5.0 star property
Luxury hotel with spa, near Main Market Square

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Photo gallery for Hotel H15 Luxury Palace - Destigo Hotels

Lobby
Luxury Suite | Hypo-allergenic bedding, down comforters, minibar, in-room safe
Property entrance
Terrace/patio
Restaurant
In the heart of Kraków's historic Old Town, Hotel H15 Luxury Palace - Destigo Hotels offers a tranquil retreat. Unwind with a body treatment at H15 SPA, take a refreshing dip in the indoor pool or stay connected with WiFi. The helpful staff and first-rate property condition have left guests feeling impressed.
VIP Access

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Pool
  • Bar
  • Spa
  • Gym
  • Pet friendly

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Coffee shop/cafe
  • Meeting rooms
  • Airport shuttle
  • 24-hour front desk
  • Front-desk safe

Feel at home (6)

  • Free cribs/infant beds
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
The current price is $196
includes taxes & fees
$181 per night
Mar 16 - Mar 17

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior

Superior | Living area | 49-inch Smart TV with satellite channels, TV

Superior

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Down duvet
  • 355 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Standard Room

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Down duvet
  • 280 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Suite

Suite | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Suite

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
  • 538 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Super Deluxe

Super Deluxe | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Super Deluxe

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Down duvet
  • 506 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe

Deluxe | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Deluxe

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Down duvet
  • 431 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Luxury Suite

Luxury Suite | Living room | 49-inch Smart TV with satellite channels, TV

Luxury Suite

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
  • 807 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

Similar properties

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  • Spa
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9.6 out of 10, Exceptional, (978)
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About the neighborhood

Map
Sw Jana 15, Kraków, 31-017

What's nearby

  • Royal Road - 3 min walk
  • Main Market Square - 3 min walk
  • Cloth Hall - 4 min walk
  • St. Mary's Basilica - 4 min walk
  • Wawel Castle - 17 min walk

Getting around

  • John Paul II - Balice Airport (KRK) - 26 min drive
  • Turowicza Station - 9 min drive
  • Kraków Łobzów Station - 12 min drive
  • Kraków Główny Station - 16 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Karmello Chocolatier - ‬2 min walk
  • ‪Trattoria Degusti - ‬2 min walk
  • ‪Pijalnia Wódki i Piwa - ‬3 min walk
  • ‪Gossip Cafe 2 - ‬1 min walk
  • ‪Domowe Przysmaki - ‬2 min walk

About this property

Hotel H15 Luxury Palace - Destigo Hotels

You'll be in a fantastic location at Hotel H15 Luxury Palace - Destigo Hotels, just a 5-minute walk from Royal Road and Main Market Square. Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with massages, facials, or body scrubs. Other highlights at this luxurious hotel include an indoor pool, a bar/lounge, and a fitness center. Fellow travelers say great things about the helpful staff and overall property condition.

Languages

English, Italian, Polish, Russian, Spanish, Ukrainian

At a glance

DONE

Hotel size

    • 70 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets allowed (up to 22 lbs per pet)*
    • Service animals welcome
    • Specific rooms only*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Offsite parking within 656 ft (PLN 150 per day)
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Water dispenser

What to do

  • Bicycle tour information
  • Access to nearby indoor pool
  • Bicycle rentals nearby
  • Ecotours nearby
  • Boat tours nearby
  • Scooter/moped rentals nearby

Working away

  • Meeting rooms
  • Conference space (1184 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Bike storage
  • Pool loungers
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Fitness center
  • An indoor pool
  • Bicycle parking
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways

Room amenities

Be entertained

  • 49-inch Smart TV
  • Satellite TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Individually decorated
  • Heated floor (bathroom)

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free long-distance and local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water
  • Dining table

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • LED light bulbs

Special features

Spa

The onsite spa has 2 treatment rooms including rooms for couples. Services include facials, body scrubs, and body treatments. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately PLN 160 for adults and PLN 80 for children
  • Airport shuttle service is offered for an extra charge of PLN 170 per vehicle (one-way, maximum occupancy 3)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of PLN 200 per pet, per day

Parking

  • Parking is available nearby and costs PLN 150 per day (656 ft away)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM
  • Children under 14 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

H15 Palace Hotel
Hotel H15 Luxury Palace
H15 Destigo Hotels Krakow
Hotel H15 Luxury Palace Destigo Hotels
Hotel H15 Luxury Palace - Destigo Hotels Hotel
Hotel H15 Luxury Palace - Destigo Hotels Kraków
Hotel H15 Luxury Palace - Destigo Hotels Hotel Kraków

Frequently asked questions

Does Hotel H15 Luxury Palace - Destigo Hotels offer free cancellation for a full refund?

Yes, Hotel H15 Luxury Palace - Destigo Hotels does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel H15 Luxury Palace - Destigo Hotels?

Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 10:00 PM.

Are pets allowed at Hotel H15 Luxury Palace - Destigo Hotels?

Yes, pets are welcome, with a maximum weight of 22 lbs per pet. There's a charge of PLN 200 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.

Is airport shuttle service offered by Hotel H15 Luxury Palace - Destigo Hotels?

Yes, an airport shuttle is available. The charge is PLN 170 per vehicle one-way.

What are the check-in and check-out times at Hotel H15 Luxury Palace - Destigo Hotels?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at Hotel H15 Luxury Palace - Destigo Hotels and nearby?

Have fun with nearby activities like cycling and boat tours. Additional recreation nearby includes ecotours and segway rentals. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Hotel H15 Luxury Palace - Destigo Hotels also has a sauna and a fitness center, as well as access to a nearby indoor pool.

Are there restaurants at or near Hotel H15 Luxury Palace - Destigo Hotels?

Yes, there's an onsite restaurant.

What's the area around Hotel H15 Luxury Palace - Destigo Hotels like?

Hotel H15 Luxury Palace - Destigo Hotels is in Kraków City Centre, a short 3-minute walk from Royal Road and 3 minutes' walk from Main Market Square. Travelers say the area is walkable and good for shopping.

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Hotel H15 Luxury Palace - Destigo Hotels Reviews

Reviews

9.8

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Great hotel .. right next to the old market sq The spa facilities were excellent The breakfast was of high quality
Ash, 3-night trip

10/10 Exceptional

Best of the best!!
We would go back to the same hotel.
Andrzej, 7-night trip

10/10 Exceptional

Fantastic Hotel. Luxurious, great location, wonderful breakfast and excellent staff. Do not hesitate to stay here if you're visiting Krakow.
Osian, 3-night trip

10/10 Exceptional

The staff was very accommodating!
Anna, 3-night trip

10/10 Exceptional

Amazing. Staff exceptional
alastair, 4-night trip

10/10 Exceptional

Very nice stay at HotelH15 Luxury Palace in Krakow. Both hotel service and breakfast arrangements were brilliant. However, it would be very nice if the staff used less 'heavy' perfume, as both my wife and I had a hard time entering the elevators right after it had been used by several of the staff members.
Bent B., 4-night trip

10/10 Exceptional

Great place
Samer, 5-night trip

10/10 Exceptional

An amazing hotel. Expect a very nicely decorated room, clean, well looked after. The staff are very polite and helpful. A great hotel and yes I would come back.
Chris, 3-night trip

10/10 Exceptional

Great hotel, great location
The staff were very friendly, the breakfast is fantastic and the rooms were comfortable. The pillows where the only let down The location is ideal!
Levi, 3-night trip

8/10 Very good

This is a very good hotel because it is in a good location and has good services and amenities.
Armik, 2-night trip

10/10 Exceptional

Great location.
Jinka, 3-night trip

10/10 Exceptional

Excellent hotel!!
Emanuel, 1-night trip

10/10 Exceptional

Great Hotel and Staff to match!
Beautiful property, well located. A great spa, and Anna gives the best massage ever. Their Concierge Michael? knows the city and region well a gave me invaluable tips on making this a great stay.
The Town Hall Square.
St Mary’s a three block walk from H15
St Mary’s Be there on the hour for a delightful surprise.
St Mary’s
Fred, 2-night trip

10/10 Exceptional

A beautiful property. Would stay there again,
David, 3-night trip

8/10 Very good

Located in a fabulous spot to tour the old city. Friendly & helpful staff
John, 3-night trip

10/10 Exceptional

Beautiful property… 5 star service and rooms. Great location. Staff excellent.
jim, 2-night trip

10/10 Exceptional

Great staff. Lovely spa. Good breakfast.
Chris, 3-night trip

10/10 Exceptional

The best hotel. Loved it. Service wa insanely good.
Christopher, 2-night trip

10/10 Exceptional

Probably the best hotel I have ever stayed in. Luxurious and very quiet. Quick walk to main train station and also the main square. Would love to go back!
Mark, 4-night trip

10/10 Exceptional

Everything about the stay was amazing. Thank you.
2-night trip

10/10 Exceptional

Location
ADRIAN, 5-night trip

10/10 Exceptional

Krakow sightseeing trip
The hotel was a fabulous find converted from a palace with lots of history. The conversion is modern and sympathetic at the same time. Its location in Krakow old town is superb and convenient for sightseeing, close to all restaurants and bars.
Neil, 5-night trip

10/10 Exceptional

Beautiful property. Extra helpful staff. The breakfast might be the best we have ever had. Superb btrakfasy staff. We will be looki g for H15 wherever we travel!
Paul, 2-night trip

10/10 Exceptional

The property was clean, well run and a pleasure to stay. We would highly recommend. Also, they have a fantastic breakfast.
Jonathan, 3-night trip

10/10 Exceptional

Excellent choice when staying in Krakow! Staff were helpful, rooms beautiful and clean! Walkable to the square.
Martine, 2-night trip