8/10 Çok İyi
8 Mayıs 2025
Brenda goes “Over and Above”
Very professional, courteous helpful receptionist named Brenda greeted us upon arrival and made us feel welcome. I was travelling with my 90 year old dad and we were pretty tired from our train ride from Ottawa followed by our Go Train journey to arrive in Aurora. I was annoyed about booking through hotels.com because I am not technologically inclined….she remained kind and professional and explained the billing process.
That same evening I had an issue with an Uber order and went down to see her to help with canceling a $64 charge for 2 burgers and shakes!
Brenda took over my Uber app and managed to get the order cancelled….she showed patience and persistence in trying to resolve my issue. I appreciate her going over and above to help me even though I was quite flustered and in a little bit of a panic.
Thanks Brenda! You made my stay much more relaxed! lol….
Diane
Diane, 2-gecelik aile seyahati
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