It wasnt TERRIBLE.....That being said, the shower knob was broken, the shower was also dirty, there is ZERO room in the bathroom...makes for showering and dressing with other guests interesting. The phone was disconnected from the wall with the bare wires hanging out of the wall. Every time we got on the elevator it reeked of marijuana. I have zero problem with marijuana, but people have zero respect for rules and its not cool with kids around. The ice machine was broken, so we had to go buy ice. The pool was open but very dirty(we chose to pass),meanwhile, the hot tub was broken down. The staff was very friendly and addressed any questions or concerns we had promptly.