Would have given 4-5 stars in communication but the check in process was confusing. Had to take elevator H and took to the third floor. Could not find my room number, and so called the number provided and she explained I had to go to the 2nd floor and walk labyrinth to find elevator G and then take that to the 3rd floor. She told me I was going to have to do this every time I wanted to access my room. After a good 35 minutes, I finally found my room, and the room was clean and spacious, and looked exactly like the pictures. I called the number provided for assistance again to re-confirm access to my floor, and she told me I didn't have to continue to go to the 2nd floor first before going to the third floor, so i have to say that once that was clarified, i was very happy. Location was great, great sushi restaurant right next to us, and had a great trip.