2/10
The room was filthy. There were people hanging out in the halls and outside the buildings everywhere, smoking.
When I went to the front desk to ask for a refund, they told me they couldn't handle refunds on their end because I had booked it through Hotels dot com.
I called Hotels dot com and they said a refund had to be handled through the Hawthorn and that they were refusing to refund.
I called the hotel again and the woman said they don't have a policy of refunds and the woman fought with me for 20 minutes. Finally said she'd refer it to corporate. Still haven't heard anything.
Had to contact my credit card company to dispute the charge.
Unless you're on the run from the law, I'd avoid this place.
Doğrulanmış misafir
3-gecelik aile seyahati