Single worst hotel experience of my life. Arrived tired at apx. 9 after a long drive, told hotel was "overbooked" and my reservation was gone - no room for me. Bonus - the hotel would not reimburse me or offer any compensation whatsoever. I made reservation and prepaid several weeks prior - I asked how it was that my property - the room I already paid for - was taken and given to someone else. I was told there were "priorities" and third-party reservations werent a priority. I waited and watched as three people arriving after me were greeted and given rooms. I asked the clerk and she told me maybe they were Marriott points members. I told her I was a member but made my booking through Orbitz since it was cheaper and easier. Inexplicably she said she had a room that needed to be cleaned but I could have it. I looked - large puddle on the floor that had soaked the carpet, the cabinet door was torn off the microwave, none of the floor/desk lamps worked, someone had already taken a shower in the room and the beds were dirty. Given I am 65 years old and was tired, I agreed. She then said I would need to pay for this wreck of a "room". I left. 4 more hours of driving tired. Note- during this ordeal several guests came to complain about dirty rooms. This place gives Courtyard a bad name. Suggest management reshuffle. Note also - clerk was very nice and courteous, just passing along what the manager told her over the phone.