After spending 5 nights at this hotel, we went on vacation to the Big Island and planned to return here afterward. However, due to flight cancellations caused by weather conditions, we had to take a flight the following day. When we arrived, a male front desk staff member informed us that all remaining reservations had been canceled because we arrived a day late. He ignored any detailed explanations and kept repeating that since we booked through a third-party site, we needed to contact them instead. It’s clear that the staff needs better training.
For a 3-star hotel, the property felt outdated, the room conditions were far from excellent, and the staff’s attitude was poor. I have no intention of ever staying at this hotel again.