La Quinta Inn & Suites by Wyndham El Paso East

First, the pool was closed and no continental breakfast. This is why I picked this hotel. Then you had to request for your room to be cleaned the night before but the cleaner only came and made up the bed and dropped off towels...no washcloths! They didnt vacuum or clean the bathroom! I understand about Covid but come on! I inquiried if refunds were to be given, and still haven't gotten a answer. Other hotels were fully opened, and I would have changed but they had no vacancies!

Our stay was great over all! I recommend this hotel. We stayed one night. The bed was so cozy and cold just what we needed. The receptionist Angie was super sweet and friendly. She upgraded us to a king bed at no extra cost, we were very greatful for that. We drove a Uhaul with a car attached to the back and they had no problems with us parking it even if it took 6 parking spaces.

Very friendly people and wonderful service.

Hotel looks old.

The place needs a new carpet Spotted all over the place Overall the room was clean. Didn’t feel clean in depth, could be because inside the room the carpet had big spots.

Overall i liked better than other La Quinta's that we have stayed at out of town.

Easy check in- clean and basic

Very good

Very dirty even more the carpet In the room and 2nd floor ... my 9 year old daughter who on the autism spectrum ran into the elevator before us and when we went down , ask the gentleman at the desk if he seen her and he said “no” like he didn’t care ! Then I asked if they had cameras threw out the hotel? And he said “No, only one here in the lobby “ all rude and seem not to care ... lucky my husband rushed up the stairs and found her yelling on the 4th floor ... Bad experience there .. will not ever return!!!

The hotel itself is ran down, there was blood stain in the wall and spot in the inner mattresses. There was mold in the shower wall or dirt but it looked nasty. The Carpert was dirty. The room above was so loud at early hours in the morning. Like stomping and just loud. We called security 1:30 am to talk to them because we couldn’t sleep and it was already and hour and half of them making noise and not sure if front desk talk to them at all bcs they didn’t. Stop till like 3 am. Which is unfair because we paid for a room to stay too and for the hotel not to do anyth About. No we wouldn’t stay there again nor recommend it either.