6/10
I have stayed at this “resort” several times and made referrals. Unfortunately after this trip, I won’t be returning. The first night we stayed, I attempted to turn the air in the room down and the thermostat cut off completely and the heat kicked on. It got hot in there FAST. Called the front desk who said maint. would not be back until the morning & the only thing they could offer us was a new room. It was midnight… so at midnight I had to pack up the entire room & my 4 year old & move - to a room with a bed made for the Flintstones. I understand things happen and thankfully they were able to accommodate us in the moment. The issue was we were told a manager would contact us the following morning but we never heard from them. I followed up that evening and another note was left in the system as well as a written note requesting they contact us. The following day, still nothing. So when I checked out, I asked to speak to them before I left and Scott the manager was supposedly on a phone call but the sweet lady at the front desk was told that he would speak with the general manager and SHE (front desk rep) would contact us the next day. I received 2 calls that day to confirm we were out of the room - but yet it’s been over a week and still haven’t heard from anyone. Seems Scott can’t be bothered. On top of that, resort fees and room costs went up…but no comp coffee, drunks at the pool, min. on room service, breakfast is not complimentary and is mediocre at best etc.
Jessica
2-gecelik aile seyahati
