Country Inn & Suites by Radisson, Northfield, MN

It was great hotel. Very kind service and I loved the fireplace it back. Didn’t get my money back from holding the room though.

The service and staff were very nice, the rooms were clean. Staff was very helpful and friendly

Everyone there was friendly, out to please and couldn't have been more helpful even though it was a super busy weekend because of the schools there.

Could not get a warm shower. Hotel was clean and is conveniently in walking distance of many things.

Couldn’t fall sleep as there is a railroad right behind the hotel and trains were going by blaring horns what seemed like every hour.

Just relaxing in a friendly environment.

Worst hotel stay I've ever had at a Country Inn & Suites. I understand they are remodeling and all. I expected to get the room I paid for though. We would've loved our stay if we didnt have bugs in our room. We wanted a working toilet as well. I would've loved to have a hot shower in the morning but couldn't get any but like warm water. Will not stay here again for that price for 1 night.

Arrived in Northfield at 11:45 pm for wedding at 3 pm.Had requested early chk-in when wedding booked.Angie behind the desk didn't greet us or smile. I gave her my name.She saw my request but said not til 1 pm and $40 fee.She didnt offer to store our luggage.We arrived by lyft. The hotel is under construction so no place to wait. We walked to Subway. When we got back to hotel no Angie but Veronica. She didnt greet us either.Prepaid w/out cancellation refund or we would have left. Few min.before 1. She repeated what Angie said as if Angie updated her. I agreed to the $40. We sat down in a very dusty area to wait.At 1 pm we went to the desk. Told room on 2nd floor. No elevator and staircase is a mess. Surprised to find nice room. When I went back downstairs no Veronica but Ryan. Ryan was pleasant and saved this review. He was cleaning and dispisition and customer service skills are great. I told him my experience with the unwelcoming and unhelpful ladies. He apologised. Stayed at the Country Inn again the next night on 8/10 across from Mall of America and had a wonderful experience. The ladies in Northfield need to know that the people in a organization have the ability to make a difference. Angie especially failed in professionalism and customer service. Ryan A++ and Veronica average.